Enchanted Giraffe Duo

Standard Delivery: We deliver across India within 5-7 business days. Orders are processed within 1-3 business days of placement.

Order Tracking: Track your order easily on our website or via email updates. Stay informed about your package's journey.

Shipping Protection: All orders are protected against transit damage. Report any issues within 48 hours of delivery.

14-Day Returns & Exchanges: Return or exchange items within 14 days of delivery. Items must be unused and in original packaging with all tags attached.

Damaged or Defective Items: Report any damage or defects within 48 hours of delivery. Please provide clear photos when reporting issues.

Refund Options: Choose between bank transfer or Nestern cash for refunds. Nestern cash provides instant credit upon package pickup.

Gentle Cleaning: Dust your showpieces regularly with a soft, dry microfiber cloth or feather duster. For more thorough cleaning, use a slightly damp cloth, but dry immediately to prevent water spots.

Fragrance Caution: Avoid spraying air fresheners, perfumes, or other chemicals directly on or near your showpieces. These can cause discoloration or damage to delicate finishes.

Safe Handling: When moving items, always support them from the bottom or most stable part. Use both hands for larger pieces and avoid lifting by handles, spouts, or other protruding parts.

Proper Polishing: For items that require polishing, use a product specifically designed for the material (e.g., metal polish, wood wax). Apply sparingly with a soft cloth and buff gently to maintain the item's luster.