Return/Exchange & Shipping Policy

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Shipping

Free shipping on all orders

Delivery: 3–5 days metro, 5–7 days others

Refuse delivery if package is unsealed/tampered

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Damaged Products

Report via Return Portal or email

Include photos of item & packaging

Priority resolution: Free replacement or refund if verified

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Returns & Exchanges

Request within 7 days

Processed after quality check

Paid: refund to original method

COD: store credit (valid 1 year)

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We're here to Help

Start in the Return Portal

Or write to support@nestern.in

Friendly human support

24–48h response

Processing Times

Our product range includes both in-stock items and handmade products. For handmade items, the production process usually takes 1-7 working days, depending on the complexity of the item and current order volume. In-stock items are typically processed within 1-2 business days.

Return Policy

If you wish to return items from your order, you have 7 days from the day you received your order to request a return.

Here’s how our return process works:

Step 1: Submit a Return Request
  • Visit our Return Portal and enter your order number along with your registered email/phone number.
  • Provide details of the items you wish to return, along with proof (images/videos) if the item is damaged.
  • Alternatively, you can also contact our support team at support@nestern.in to initiate your return or for further assistance.
Step 2: Review & Approval
  • Our team will review your request. Once approved, you’ll receive a return shipping label to send the item back.
  • Please use only the provided return label, as it ensures proper tracking and allows us to process your return efficiently.
Step 3: Refunds & Store Credit
  • Prepaid Orders: Refunds will be processed back to your original payment method within 7 business days after the item is received and passes our quality check.
  • Cash on Delivery (COD) Orders: Once the returned item is received and passes our quality check, you’ll receive a store credit that can be used for future purchases.
  • Store credits will be sent to the registered email or phone number used to place the order and are valid for 1 year from the date of issue.
NOTE
  • Refunds/credits are only processed after the returned item is received and inspected by our quality team.
  • You may also choose to receive immediate store credit upon product pickup from your location.

Important Guidelines

  • Do not accept delivery if the package is unsealed, damaged, or appears tampered with. Please refuse delivery and contact us immediately.
  • Quality Check Required: All returns are processed after the item is received and passes our inspection. If the product is found to be customer-damaged, used, or not in original condition, we will not be able to process an exchange or refund. In such cases, the item will be shipped back to you and logistics charges will apply.
    Note: Items damaged on arrival or not matching the website listing are eligible for a free return as per our policy.
  • Non-Serviceable Areas: If reverse pickup is unavailable at your location, you may return the item(s) using your own courier. Please retain the receipt and tracking details.
  • Single-Item Processing: Only the item for which the return or exchange was approved will be processed. Any additional items sent without approval will not be our responsibility.
  • Delivery Marked as Delivered, Not Received: If you receive a delivery confirmation but have not received your package, please report the issue within 24 hours.
  • Packing & Handover: Ensure the product is securely packed to prevent transit damage. You are responsible for handing over the item in proper condition to the pickup agent. For claims of missing item(s) in the parcel, an unboxing video may be requested for verification.
  • Prepaid Order Cancellations After Dispatch: A ₹100 deduction will apply to cover return shipping.
  • COD Definition: Payments made to the delivery agent at the time of receiving the order are considered Cash on Delivery (COD) transactions.

Need help? You can initiate a request via our Return Portal or email us at support@nestern.in.

Custom Orders

Custom items cannot be returned unless there is a defect in the design or the product arrives damaged.

Custom items are products made specifically according to your instructions, such as requested colors, patterns, or modifications that differ from what is available on our website.

If you have any questions or concerns about your custom order, please contact us at support@nestern.in and we’ll be happy to assist you.

Damaged Products

In the unlikely event that the goods you receive are damaged or the wrong item is delivered, please contact us as soon as possible at support@nestern.in with photographic proof of the issue. Kindly include images of both the product and the outer packaging condition.

We will resolve your issue as a priority. You can choose to receive either a refund or a replacement for the damaged/incorrect item(s).

Exchange Rules

If you wish to exchange any items from your order, you can either:

  • Submit a request through our Return Portal using your order number and registered email/phone number, or
  • Email us directly at support@nestern.in with your order number and the details of the items you’d like to exchange.

Once we receive your returned items and they pass our quality check, we will process your request and ship your replacement products.

Product Disclaimer

  • Color Variation: Product colors may vary slightly due to lighting effects, photography, or differences in screen resolutions.
  • Handcrafted & Material Variations: Many of our products are handcrafted or made from natural materials. Minor variations in texture, finish, or detailing are normal and not considered defects.
  • Dimensions & Measurements: Product dimensions are approximate and slight variations may occur due to the nature of manufacturing and finishing processes.
  • Shipping Delays: Delivery timelines are estimates and may vary due to unforeseen circumstances.
  • Unauthorized Returns: Returns sent without prior approval will not be accepted or refunded.

If you have any more questions, feel free to contact us!

Send us an email at support@nestern.in or chat with us on our website.